about us - terms of service

 » TOS (Terms of Service)

Please read over our terms of service to better understand the service's we provide and any restrictions they may have on your purchase.

» Our Terms of Service

This Terms of Service is an agreement between Customer and OneHostVision
("Agreement") and applies to Customer's account(s) with OneHostVision.
PLEASE READ THIS DOCUMENT CAREFULLY and retain it for future reference.  Please note that the information contained herein is subject to change without notice.  Customer agrees to periodically consult this website for changes or amendments to this Agreement. OneHostVision may, but is under no obligation to, provide notices of any amendment, modification or update of this Agreement via e-mail to Customers.

» GENERAL PROVISIONS

While using Services provided by OneHostVision, you agree to the following terms and conditions.

» DEFINITIONS

"We" "Us" "Provider" or "OHV" OneHostVision; and "You" "Your" "Client" or "Customer" refers to each person or entity who applies for internet service or is a designate of any one who applies for internet service with OneHostVision.

» SERVICES PROVIDED BY ONEHOSTVISION

OneHostVision will rent internet server space ("Services") to its customers for the purpose of allowing customers to provide HTTP internet content to the general public.  The Services allow OneHostVision customers to maintain internet websites, receive and maintain e-mail accounts, and access web space via FTP to upload files for their websites.  OneHostVision customers will use the provided Services in a manner consistent with all applicable Provincial and Federal laws. OneHostVision will make no effort to edit, control, monitor or restrict the content of data other than as necessary to provide Services.  If any of the activities referenced below are committed, OneHostVision may immediately terminate Customer's account(s) without notice.  OneHostVision will be the sole and final arbiter as to what constitutes a violation of the terms and conditions of this Agreement.

» CUSTOMER USE OF SERVICES

Disk Space and Client Content: Account holders are permitted to resell web-hosting services of their website to other parties if they so choose.  Client agrees that web pages and files uploaded to our servers will not violate any provincial, federal or foreign laws or regulations; infringe on any intellectual property rights of OneHostVision or any third party; be defamatory, slanderous or trade libelous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to OneHostVision or any third party.  Customers may not run IRC bots or any other harmful applications on their account.  Unacceptable uses of our service also include: Bulk e-mailing, unsolicited e-mailings, newsgroup spamming, copyrighted MP3s, illegal content, copyright infringement, trademark infringement, warez, cracks, or software serial numbers.  OneHostVision will be the sole and final arbiter as to what constitutes a violation of this policy.

» Bandwidth Usage: Bandwidth is calculated on a recurring 30 days.  Sites that use over 1.5 GB per day or 45 GB in 30 days will automatically be disabled.  Additional bandwidth is billable.

» Excessive Resource User Policy: Resources are defined as bandwidth and/or processor utilization.  A website is considered to be using "Excessive amounts of resources" when it monopolizes the resources available by using 10% or more of system resources for longer than 60 seconds.  There are numerous activities that could cause such problems; these include: CGI scripts, PHP, FTP, HTTP, etc.  A site that consumes over 1.5 GB/day or 30 GB/month of bandwidth is also considered to be using "excessive resources."  This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.  We reserve the rights to suspend or terminate any hosting account that we feel is jeopardizing our network.  OneHostVision will be the sole and final arbiter as to what constitutes a violation of this policy.

» No "Spam": UCE/UBE or "Spam" originating from a OneHostVision account, or an account associated with a OneHostVision account, is not tolerated.  This includes any e-mail that promotes web sites hosted on a OneHostVision account but is sent from an e-mail address not associated with that OneHostVision account.  Client shall not use their OneHostVision services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process.  OneHostVision reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.  There will be a $150 clean up fee if an account was suspended for policy violation.  There is a 1000 e-mail limit that can be sent out within a 24 hour period.

» False Information: Client agrees not to post false or inaccurate information to news groups in violation of the news groups' rules and regulations.  If any news groups or service providers contact OneHostVision concerning unethical, false or unlawful activities by you, OneHostVision reserves the right to terminate your service without  notice.

» Licensed Software Only: Client agrees to use only properly licensed third party software in connection with Client's use of the Services.

» Back-Up Files: OneHostVision will make every reasonable effort to protect and backup data for Client on a regular basis, however OneHostVision does not guarantee the existence, accuracy, or regularity of its backup  services and, therefore, client is solely responsible for independent backup of data stored on Providers server and network.
There is a one time fee of $100 for our Administrator to retrieve client's individual back-up files.

» Domain Name Registration: OneHostVision uses OneDomainVision for domain name registration under our Domain Link.  There is a $8.00/year fee for new domain name registration ($20.00 for .ca).  Domain names can be used or transferred to another registrar only if customers account is paid for with no balance.  If customer has a balance, it must be settled before domain name is released.

» PAYMENT OBLIGATIONS, RENEWALS, AND CANCELLATIONS

Payment Obligations: Full payment is required in advance, before hosting service is established.  You grant OneHostVision the right to debit the credit card or account you provided on the Order Form for services you signed up for, until such service is cancelled by you in writing or is cancelled by OneHostVision according to terms of this Agreement. You warrant and represent that the information you supply in the Order Form (or other information that OneHostVision may require) is accurate and truthful. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax.  If payment was not received by the renewal date, your account will be terminated.  Once your account is terminated, you will need to pay for the set up fee and the monthly fees to reopen the account. There is a $15 fee for bounced cheque and a $25  processing fee for charge-backs.

» Renewals: Renewal invoices are emailed 30 days in advance of your renewal date. If not notified we will debit your credit card on file to keep your hosting active. Should you wish to cancel hosting you have 30 days prior to renewal and 15 days after the account is renewed.  No refunds are paid should you decide to cancel during your contract. Your account will be automatically renewed under the same terms of service. Written notice to OneHostVision for cancellation is required. Promotions are not included in renewals.

» Cancellation: You may cancel at anytime.  If you cancel before the first 30 days, please refer to the details under "Limited 30-day Money Back Guarantee."  If you cancel after the first 30 days from the opening or renewal of your account, no pre-paid charges will  be refunded, you will be obligated to pay all fees and charges accrued prior to the effectiveness of the cancellation.  If you cancel within the first 30 days or 15 days of a renewal OneHostVision will refund to you the prepaid fees for basic hosting for the full months remaining after effectiveness of cancellation, less any prior fees and charges, and an early cancellation fee of $30. Accounts that are terminated by OneHostVision will not receive any refund.  All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable.  Phone requests will not constitute acceptance of any cancellation.  Cancellations will be processed by our staff every Monday.

» LIMITED 30-DAY MONEY BACK GUARANTEE

If you are not completely satisfied with our services within the first 30 days from the opening of the account, you will be given a full refund on your hosting fee excluding $30 setup fees and any additional services. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase.  If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund.  Domain name registration is non-refundable. Phone requests will not constitute acceptance of any cancellation.

» SERVER/NETWORK MAINTENANCE

In the event a planned outage would be necessary, they will be performed between 8:00pm to 10:00pm EST.  This does not mean there will be an outage at the specified time, and does not include unplanned outages if any should occur for reasons beyond OneHostVision’s control.

» DISCLAIMER OF WARRANTY

You agree to use the Services and any information obtained through or from OneHostVision at your own risk.  You acknowledge and agree that OneHostVision exercises no control over, and accepts no responsibility for, the content of information passing through OneHostVision’s host computers, network hubs, points of presence or the internet. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS.  ONEHOSTVISION MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES IT PROVIDES. ONEHOSTVISION MAKES NO WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR-FREE OR THAT ANY RESULTS OBTAINED FROM THE USE OF SERVICES IS ACCURATE AND RELIABLE.  ONEHOSTVISION EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER'S CUSTOMERS VIA THE SERVICES PROVIDED BY ONEHOSTVISION.  NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY ONEHOSTVISION PERSON WILL CREATE ANY WARRANTY OR MAY YOU RELY ON SUCH INFORMATION OR ADVICE.  The terms of this Section will survive any termination of this Agreement.

OneHostVision is not responsible for any interruption in service or down time that may occur, whether due to external network disruptions or negligence of OneHostVision.  This includes loss of data resulting from delays, non-deliveries, wrong delivery, equipment failure and any and all other service interruptions caused by OneHostVision .

» LIMITATION OF LIABILITY

You agree that OneHostVision will not be responsible for any losses that may incur where Services are accessed by third-parties through illegal or otherwise unauthorized means, including but not limited to situations where data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to OneHostVision at the time) which may exist in the Services or in OneHostVision's equipment used to provide the Services.

Under no circumstances will OneHostVision be liable for any consequential, indirect, incidental, special or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, or of any other third party, whether in an action in contract or tort or strict liability or other legal theory.  OneHostVision will not be liable to Customer, any of its customers, or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to OneHostVision's records, programs, equipment or services.

Not with standing anything to the contrary in this Agreement, OneHostVision’s maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) will not exceed the actual dollar amount paid by Customer for the
Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement.  The terms of this Section will survive any termination of this Agreement.

» RIGHT TO REFUSE SERVICE

At its sole discretion, OneHostVision has the right to refuse any and all service or Services to any applicant, Customer, Client whether it be an individual or legal entity.

» INDEMNIFICATION

Customer agrees to indemnify, defend and hold harmless OneHostVision, its officers, directors, employees, shareholders and agents from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party arising out of or relating to
(i) Customer's use of the Services,
(ii) Any breach by Customer of this Agreement, or
(iii) Any acts or omissions of Customer.  The terms of this Section will survive any termination of this Agreement.

» FORCE MAJEURE

OneHostVision will not be liable for failure or delay in performing it obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

» DISCLOSURE OF CUSTOMER INFORMATION AND LEGAL PROCESS

Although OneHostVision maintains strict confidentiality on Customer's information, there are certain exceptions in which OneHostVision may disclose information in its possession, including but not limited to information about the Customer's internet transmissions and website activity in order to comply with court order, subpoena, discovery request, warrant, statute, regulation or official governmental requests.  OneHostVision has no obligation to notify Customer about whom the information is sought or that OneHostVision has provided the information.  Customer acknowledges the above exceptions and agrees to them without reservation.

» GOVERNING LAW; JURISDICTION; ARBITRATION

This Agreement is governed by Ontario law and both parties will submit to personal jurisdiction in Ontario, Canada.  Any controversy or claim arising out of, relating to or in connection with this Agreement, or the breach thereof, will be subject to the court appointed arbitration party. The place of arbitration will be Peterborough, Ontario, Canada or any other place selected by mutual agreement of the parties.  An award rendered in connection with arbitration pursuant to this Section shall be final and binding upon the parties.  The parties agree that the award of the arbitral tribunal will be the sole and exclusive remedy between them regarding any and all claims and counterclaims between them with respect to the subject matter of the arbitrated dispute. The terms of this Section will survive any termination of this Agreement.

» ASSIGNMENT

Customer will not have the right to assign this Agreement without the prior written consent of OneHostVision.

» ENTIRE AGREEMENT; SEVERABILITY

This Agreement represents the entire agreement between the parties, and supersedes all previous representations, understandings or agreements.  If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement will remain in full force and effect.

Customer hereby represents that he, she or it, is either an individual entering this Agreement for his or her personal use and is over 18 years of age, or is a corporation other legal corporate entity, duly organized, validly existing and in good standing under the laws of the province of its organization and the person acting on behalf of Customer is duly authorized to accept, execute and deliver this Agreement on behalf of Customer.